Serve the customer with full commitment
1. Rapid response and short lead-time
Commences on the order confirmation date:
Less than 500 Sqm(size: 320mm*320mm), the lead-time is 4 days; if the purchasing quantity is above 500 Sqm, the lead-time need to be negotiated(normally the lead-time is 20 days).
2. After-sale Service
Detail report: the whole course including sampling, sample submission, mass production and delivry will be reported to customer in detail.
Spares: regularly, the spares will be 3‰ of purchased quantity. It could be negotiated under special situation
Issues settlement: Solving the problem is our principle. We promise to settle problem first and keep customer's program moving as scheduled if there is quality abnormality. The responsibility will be definited under such circumstance.
3. Regular operation knowledge training
The technician will be sent to customer's facility for operation skill training as requested by customer.